Effective Date: June 27, 2025
Return Window: 30 Days from delivery date
We offer a 30-day return and refund guarantee for eligible products purchased from our store.
1. Return Eligibility
To qualify for a return:
Item must be unused, unopened, and in original packaging
Return request must be submitted within 30 days of delivery
Proof of purchase (order number) is required
2. Non-Returnable Items
The following items cannot be returned:
Opened or used skincare products (for hygiene reasons)
Final sale items
Free gifts or promotional items
3. How to Request a Return
To initiate a return, please contact:
📧 support@medicubei.com
Please include:
Order number
Reason for return
Photos (if product is damaged or incorrect)
4. Refunds
Once your return is approved:
Refund will be issued to your original payment method
Processing time: 5–10 business days
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, we will provide:
Free replacement OR
Full refund